I was really in the mood to stick it to 'em.
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I take a walk every day and pass by a "For Sale" sign on Peyton. Every day I tell myself, I really should call them and get some more information. You see, my husband and I have been discussing purchasing our first home. When a "price reduced" sign was added, I told myself, now you really should call them.
Today I finally got around to making that call . . . unfortunately.
Me: Hi, I'm interested in the condo on Peyton.
Agent: Oh, it's a co-op.
Me; Oh, okay. I really wasn't sure . . .
(Long silence)
Agent: And you can't just use any lender.
Me: Okay . . . so co-ops are when you don't really own the actual space right? Don't you pay per square foot or something?
Agent: No! You buy shares and have rights to live there.
(Silence again. I guess I'm supposed to say something now? I'm waiting for her to take the next step in the sales process.)
Me: Well, um. Okay. I really don't know too much about co-ops. (Why do I feel embarassed? I'm not supposed to be the expert!)
Agent: It's a whole other can of worms. There are only three or four lenders and you need 10% down.
Me: Ok. Thanks? Bye
She never asked for my name. She never told me her name. She never gave me any CLUE on the price. She never said something like, "If a co-op doesn't sound right to you, we do have several condos and single family homes available. Can I get your contact information so I can get back to you." THAT would have been the smarter sales technique. No wonder that sign has been up so long. Whenever anyone calls they get zero information
I don't understand why I was treated this way. Do I sound poor on the phone? Do I sound young?
It was the equivalent of ordering a large coffee at Starbucks and having the barista roll her eyes dramatically and say, "We don't have a large . . . do you mean a Venti?" The baristas are brats at Starbucks because they spend ALL their time around coffee and expect us all to be experts as well.
But it wasn't just that she did a verbal "roll of the eyes" when I didn't understand everything about condos vs. co-ops, it was just the worst sales and customer service I've ever recieved. In this economy, wouldn't you like to, I don't know, make some MONEY?